Menu
Reply
Brothers
  • 2
  • 0
  • 0
Joining in
206 Views
Message 1 of 4
Flag for a moderator

New SIM, new phone (old SIM and old phone not available)

I was recently sent a new SIM after I lost my old phone. The new SIM does not work in my new phone. Can you help?

0 Kudos
Reply
Travis_M
  • 4.6K
  • 170
  • 338
Forum Team
Forum Team
188 Views
Message 2 of 4
Flag for a moderator
Helpful Answer

Re: New SIM, new phone (old SIM and old phone not available)

Hi @Brothers 

 

Thanks for posting on our community forum and sorry to hear about the issue with your SIM

 

Does your phone recognise the SIM at all? What exactly is happening

Travis_M
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
Brothers
  • 2
  • 0
  • 0
Joining in
184 Views
Message 3 of 4
Flag for a moderator

Re: New SIM, new phone (old SIM and old phone not available)

Hi Travis,

My iPhone 8 recognises the SIM when you turn the phone on, as it requests a SIM PIN which can I enter successfully, but then it says "No service". 

Stuart

0 Kudos
Reply
Travis_M
  • 4.6K
  • 170
  • 338
Forum Team
Forum Team
172 Views
Message 4 of 4
Flag for a moderator

Re: New SIM, new phone (old SIM and old phone not available)

Hi @Brothers 

 

Thanks for your response

 

Is the handset locked to a provider by any chance? Or did you purchase this straight from the manufacturer?

Travis_M
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply