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New SIM, new phone (old SIM and old phone not available)

Brothers
Joining in

I was recently sent a new SIM after I lost my old phone. The new SIM does not work in my new phone. Can you help?

1 ACCEPTED SOLUTION

Accepted Solutions

Travis_M
Forum Team
Forum Team

Hi @Brothers 

 

Thanks for posting on our community forum and sorry to hear about the issue with your SIM

 

Does your phone recognise the SIM at all? What exactly is happening

Travis_M
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


See where this Helpful Answer was posted

3 REPLIES 3

Travis_M
Forum Team
Forum Team

Hi @Brothers 

 

Thanks for posting on our community forum and sorry to hear about the issue with your SIM

 

Does your phone recognise the SIM at all? What exactly is happening

Travis_M
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Hi Travis,

My iPhone 8 recognises the SIM when you turn the phone on, as it requests a SIM PIN which can I enter successfully, but then it says "No service". 

Stuart

Hi @Brothers 

 

Thanks for your response

 

Is the handset locked to a provider by any chance? Or did you purchase this straight from the manufacturer?

Travis_M
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs