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Whenever
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New SIM never arrived

I have not received my new sim. I have tried for 2 weeks to sort this out but no response. I’m now unable to use my phone and in these difficult times my phone is essential. How do I get a new SIM? 

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Emma_C
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Re: New SIM never arrived

Hi Whenever, 

Thanks for your post and welcome to our community. 

Really sorry your new SIM hasn't arrived, I can appreciate you're keen to get back up and running.

 

I can certainly send you a new SIM from here, I'll just need to pop you a persona message to grab some details. 

I'll do this now and I look forward to hearing back from you soon.

Emma_C - Forum Team
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Message 3 of 14
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Re: New SIM never arrived

I have received my new sim and have put it in my phone over 24 hours ago, I have turn my phone off and on again but still not working. I’m in France working and need my phone for work. My old sim worked fine in France until Virgin decided to chance and stopped my old sim. What can be done to solve this big problem. I’m paying for a service but have no service.  

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Beth_G
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Message 4 of 14
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Re: New SIM never arrived

Hi Whenever,

 

Thanks for letting us know you received your SIM, although I'm sorry to hear it doesn't seem to be working.

 

Can you tell us how long you had the SIM for before inserting and activating it?

 

Are there any error codes showing on your handset?

 

Thanks,

 

Beth

 

 

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Message 5 of 14
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Re: New SIM never arrived

Hi Beth,

I had it about 7 days before changing it over. I have no error codes just no service. I’m working in France and my partner posted the sim over to me that’s why it took 7 days to change it. I’m working here for the next 6 months so my phone is essential. 

cheers

Warren 

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Beth_G
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Re: New SIM never arrived

Hi Warren,

 

Thanks for coming back to me.

 

I'm going to send you over a PM so I can check that the SIM is activated correctly. Please find my message over at the purple envelope.

 

See you there,

 

Beth

 

 

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Beth_G
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Message 7 of 14
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Re: New SIM never arrived

Hi Warren,

 

Thanks for confirming all the requested details via PM.

 

Just a quick message to say that a new SIM has now been sent out to the requested address and should arrive either tomorrow or Wednesday.

 

Let me know if you need anything else at all or have any further problems.

 

Kind regards,

 

Beth

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Message 8 of 14
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Re: New SIM never arrived

Hi Beth,

my second sim has arrived and again its not working. It was activated in the UK before it was sent to me here in France. I have now been without my phone for 2months and am still paying my contract. I own the phone outright so I really am paying for a service that doesn’t work. 
ifcthis can’t be resolved I want to cancel my contact on this number [REMOVED]

thank you

Warren 

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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John_GS
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Message 9 of 14
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Re: New SIM never arrived

Hi Warren,

 

Please remove your number from a public post.

 

Are you getting any error messages on the handset?

 

Kind regards,

 

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Whenever
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Message 10 of 14
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Re: New SIM never arrived

No error message just no service 

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