I have an old Alcatel "feature" phone passed on by my father last year. He died in April. A letter arrived addressed to him with the new SIM which I duly inserted. It's locked. There's no code on the letter. The old Virgin SIM works in a slightly newer (2011) Samsung T-Mobile phone, which he never used. Virgin do not recognise either IMEI number. Are these phones too old? Or should I ask EE to unlock one or both with the new card? Virgin failed to respond to the completed form asking for the unlock code.
I don't know. My father bought it for my mother and then she gave it to me a year or so before she died in 2012. I rarely used it, but took to carrying it in 2018 when I assumed POA for my father. He died in April from Covid 19. The letter containing the new SIM was addressed to him. I am now Executor for his Estate and it would be useful to have working mobile phone. There is over £9.00 pay as you go credit on the account.
He bought the Samsung T-Mobile n 2011 but never used it. It works with the old Virgin SIM in it but not the T-Mobile SIM, tho' not locked.
I simply need the unlock code for the new Virgin SIM. Should I leave the old card in or the new?
So you are saying that you can't unlock the new SIM at all, despite it being locked to the Virgin network?
The Samsung Phone appears unlocked as the old Virgin card makes it fully functional (on the Virgin network). With it's original T- Moblie SIM it shows an "EE Welcome" screen during start up and appears to work, except I can't make a call, which may be due to lack of credit.