Virgin Media Community

[andrewmoulton4]

Received a new SIM today after my son lost his phone, popped it in and now 7 hrs later still saying 'calls to this number are not currently being connected' am I missing a step somewhere cause the literature just said I'd receive a text, which I haven't 

[Paul_DN]

Hi Andrew,

Thank you for reaching out to us in our community and welcome, sorry to hear your Sons replacement Sim isn't working, sounds like it may need activating, so I can help I will send you an invite into a private chat, once received please click on the purple envelope to accept.

Regards

Paul.