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New SIM (didn't send postcode)

Please help me,

I am extremely worried that I have received a text to say my mobile will be cut off in 30 days because I didn't reply to the texts requesting my postcode so I could be sent my new SIM (I'm 73, don't have my own internet access and thought it was a scam). All I want is my replacement/updated SIM but I cannot find any way to do it.

(I've phoned 789 and got referred back to the website! And the information cannot be found in my online account either!)

Please can I just be sent my replacement 'purple' SIM.

The whole situation has increased my anxiety and makes me feel very frightened.


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