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New SIM card replacement not working- please help!

Hello,

I am desperate for some help!

I received a new SIM replacement to move me over to an "even-better network' on the 08/07/20. 

I replaced it two days ago and my mobile says "No SIM card/Emergency calls only". I finally got through to a call centre yesterday and the man said to wait 24 hours. 

I have waited 24 hours and the SIM is still not working and still says "No SIM card/Emergency calls only". 

I replaced with my old SIM which is now not working. I have put back in the new SIM card.

I cannot make any calls because this is my only phone so I cannot call the call centre again. I am quite stressed because I know a lot of people will be trying to call me about hospital appointments etc.

My phone is a Galaxy S4.

If anyone could help I would really appreciate this- I am getting pretty desperate!

Many thanks,

Richard Hywel O'Brien

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Re: New SIM card replacement not working- please help!

Good Morning @hywelrich 

 

A very warm welcome to the forums. 

 

I am sorry to hear that you have had some issues there. It sounds as though we might need to send you another sim card. 

 

I am going to drop you a PM so that we can get this arranged for you. 

 

Keep an eye out for the purple envelope in the top right hand corner. 

 

Kind Regards 

Zak_M 

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Re: New SIM card replacement not working- please help!

Hi Zak,

I have done that and it is still not working- many thanks Richard

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