Menu
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
157 Views
Message 1 of 4
Flag for a moderator

New SIM card not received

First post, so hello everyone!

I've received a couple of texts saying I have been sent a SIM card and I need to insert it otherwise I'll lose the use of my phone however I've not received the SIM and presume one hasn't been sent.

I don't believe Virgin Mobile actually have my address as I bought the phone many years ago from a shop where leaving an address or registering wasn't necessary.

Please could somebody advise me how to proceed.

Many thanks

0 Kudos
Reply
Highlighted
  • 4.51K
  • 265
  • 523
Forum Team
Forum Team
74 Views
Message 2 of 4
Flag for a moderator

Re: New SIM card not received

Hello Firecracker

Thanks for your first post 

Sorry to hear you are still waiting for the Sim to be delivered 

So I can chase this up for you 

I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

0 Kudos
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
53 Views
Message 3 of 4
Flag for a moderator

Re: New SIM card not received

Hi Gareth, 

Many thanks for your reply. I don't know if you sent me a private message but I haven't received one. 

Look forward to hearing from you

0 Kudos
Reply
Highlighted
  • 1.18K
  • 66
  • 89
Forum Team
Forum Team
19 Views
Message 4 of 4
Flag for a moderator

Re: New SIM card not received

Don't worry I will pop one over to you 🙂 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
0 Kudos
Reply