on 06-10-2021 10:44
I received a free SIM card from virgin to put in spare phone, HTC ONE M11. All ok except for mobile data, says disconnected. Network says it's registered but says disconnected when I try to use it. Any help would be great 🤔
Answered! Go to Answer
on 07-10-2021 20:53
Try manually entering APN settings
Use this thread to help you
https://community.virginmedia.com/t5/Virgin-Mobile/APN-settings-for-data/td-p/3597569
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on 06-10-2021 10:59
Hi @Joojooz1,
Thank you for post. I'm really sorry to hear that you're having issues with using mobile data.
I know this might sound a little silly, so apologies, but have you checked to ensure that mobile data is enabled on that handset? You should be able to check via Settings.
Thanks,
on 06-10-2021 11:03
Thanks for your reply. Husband is using phone for work so will check later. He did use mobile data before we had our new phones but on o2.
on 06-10-2021 11:09
Please do keep us posted 🙂
Best,
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on 06-10-2021 11:32
As the phone has been on another network try this
Text ALL to 789922 to update the mobile internet settings on your phone. Just wait for the configuration message that you will receive then open it from the notification tab and follow the on screen prompt.
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on 07-10-2021 20:44
There is nothing in the access point name, not available it says. Can't see any other settings it might be. 😠
on 07-10-2021 20:53
Try manually entering APN settings
Use this thread to help you
https://community.virginmedia.com/t5/Virgin-Mobile/APN-settings-for-data/td-p/3597569
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Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 07-10-2021 21:21
Thank you so much, it worked 🙂
on 08-10-2021 08:48
Hi there @Joojooz1
Thank you so much for updating us and we are so glad this is now working!
If you ever need any further assistance please don't hesitate to reach out to us via the forums and we will do all we can to assist!
Thanks again.