Menu
Reply
Leonardshaircut
  • 44
  • 0
  • 0
Tuning in
251 Views
Message 1 of 4
Flag for a moderator

New SIM card for unknown account

I am writing on behalf of my elderly mother who keeps receiving SIM cards to update her phone. She does not and has never had a virgin mobile phone and has spoken to a VM representative, after waiting 45 mins to be put through, and they promised to look into this but still she is receiving SIM cards. She has tv and a landline with virgin but no internet so cannot contact them that way.

Somehow, her name and address have been attached to this mobile number. Could somebody please help as she is getting very crusty by this.

0 Kudos
Reply
pumas
  • 57
  • 8
  • 4
Dialled in
240 Views
Message 2 of 4
Flag for a moderator

Re: New SIM card for unknown account

Have you tried ringing the number? If it is a replacement, the old sim may still work. 

But it could be for someone on here who keeps requesting a new sim! Or it was part  of her package and she doesn't know it.

0 Kudos
Reply
Leonardshaircut
  • 44
  • 0
  • 0
Tuning in
228 Views
Message 3 of 4
Flag for a moderator

Re: New SIM card for unknown account

Yes tried ringing the number and just get the “not available” message. Mobile phone was definitely not part of her package.

Hopefully someone from VM can help.

0 Kudos
Reply
Leonardshaircut
  • 44
  • 0
  • 0
Tuning in
157 Views
Message 4 of 4
Flag for a moderator

Re: New SIM card for unknown account

Anyone got any suggestions?
Any VM staff able to help?
0 Kudos
Reply