New SIM card arriving?

[SnapZ]

Just had an email off virgin. 

Saying my order for a new sim card is on its way…

just confused as my contract with my old sim isn’t up yet, I never ordered a new sim and don’t see why you’d send a new one if I havnt ordered one. 

thanks for the help in advance 

[Zach_R]

Hi @SnapZ,

Thank you for your post and welcome back to our community forums. We're here to help.

I'm sorry to hear you got an email you weren't expecting about a SIM card you haven't ordered. From what you've explained, it sounds like we need to provide you with a new SIM card which will allow us to provide updates to your connection to our network and mobile services.

Let us know when it arrives and you've activated, and if you have any further concerns we'll be happy to help.

Thanks,