Showing results for 
Search instead for 
Did you mean: 

New SIM card arriving?

Joining in

Just had an email off virgin. 

Saying my order for a new sim card is on its way…


just confused as my contract with my old sim isn’t up yet, I never ordered a new sim and don’t see why you’d send a new one if I havnt ordered one. 

thanks for the help in advance 


Forum Team
Forum Team

Hi @SnapZ,

Thank you for your post and welcome back to our community forums. We're here to help.

I'm sorry to hear you got an email you weren't expecting about a SIM card you haven't ordered. From what you've explained, it sounds like we need to provide you with a new SIM card which will allow us to provide updates to your connection to our network and mobile services.

Let us know when it arrives and you've activated, and if you have any further concerns we'll be happy to help.


Zach - Forum Team
New around here? To find out more about the Community Forums, take a look at our FAQs!