I started receiving SMS' way back in July 2020 about a new SIM card for my very old PAYG service and using my online Virgin Mobile account, I requested the new SIM card.
The new SIM card arrived and I have been using it since end of July - all is well!
But I still receive SMS' asking me to reply with my postcode ever since!!!
I have even tried to reply to these SMS' BUT I CAN'T!!!! Every reply to 789445 fails with the message "Couldn't send message". Even creating a new SMS and sending it to 789445 fails.
So, question is how can I stop VirginMedia SMSing me every Monday since July and how can I reply to this SMS because it fails every time?
a month ago
Sorry to hear this Ugh28.
Have you got any other SIM cards on your account it may be referring to?
Let us know, Emily.
Posting on the community doesn't affect your account unless we privately message you to take a look.
Let us know if you receive any further messages the system may have needed time to update.