Virgin Media Community

[ugh28]

Hiya all,

I started receiving SMS' way back in July 2020 about a new SIM card for my very old PAYG service and using my online Virgin Mobile account, I requested the new SIM card.

The new SIM card arrived and I have been using it since end of July - all is well!

But I still receive SMS' asking me to reply with my postcode ever since!!!

I have even tried to reply to these SMS' BUT I CAN'T!!!! Every reply to 789445 fails with the message "Couldn't send message". Even creating a new SMS and sending it to 789445 fails.

So, question is how can I stop VirginMedia SMSing me every Monday since July and how can I reply to this SMS because it fails every time?

[ugh28]

Hiya all,

I started receiving SMS' way back in July 2020 about a new SIM card for my very old PAYG service and using my online Virgin Mobile account, I requested the new SIM card.

The new SIM card arrived and I have been using it since end of July - all is well!

But I still receive SMS' asking me to reply with my postcode ever since!!!

I have even tried to reply to these SMS' BUT I CAN'T!!!! Every reply to 789445 fails with the message "Couldn't send message". Even creating a new SMS and sending it to 789445 fails.

So, question is how can I stop VirginMedia SMSing me every Monday since July and how can I reply to this SMS because it fails every time?

[Emily_G]

Sorry to hear this Ugh28.

Have you got any other SIM cards on your account it may be referring to? 

Let us know, Emily.

[ugh28]

I must say I didn't receive one yesterday (Monday 26th Oct) so maybe posting it here helped?? 😉

[Emily_G]

Posting on the community doesn't affect your account unless we privately message you to take a look.

Let us know if you receive any further messages the system may have needed time to update. 

Thanks, Emily.