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nrs1981
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New SIM card - No Service

Hello, 

In December I upgraded my TV and broadband package and as part of the deal, I received an unlimited 4G SIM card.

I have put the SIM card in my phone today for the first time.  There is no service/signal.  When I try to login into my Virgin Mobile account I am informed the email address and or mobile number is not valid. The email address is the same email address you sent me a mobile bill on and the mobile number is taken straight from that bill.

Can someone please help me out?

Thank you

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Zak_M
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Re: New SIM card - No Service

Good afternoon @nrs1981 

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues with your sim card. 

 

Are you able to let me know if this has been resolved since your post? If not then we would be more than happy to assist you with this further. 

 

Kind regards,

Zak_M

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