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LouiseHalpin
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New SIM can't receive calls or texts

Hi. Good morning. My new SIM was activated yesterday and number ported over. However I am unable to receive calls and texts. I can make calls and send texts and have data. I have tried the SIM in another phone and it is the same issue. I have done everything to try to fix this including one of your agents who said he rebooted my SIM yesterday. Thank you.

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Lee_R
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Re: New SIM can't receive calls or texts

Hi @LouiseHalpin thanks for posting and welcome to our community. 

I am sorry to hear you're unable to receive calls and text messages.  I want to help you resolve this.  I am going to send you a private message.

Regards


Lee_R

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