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sdhvm
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New SIM but Unlock Code Does Not Work!

Unlock code sent with new SIM doesn't work - phone just says "Code error".

Filled in the website 'unlock code' form and they sent me the same code again.
Tried both with and without the '00' prefix as suggested - same "Code error".
Says "If code 1 does not resolve the issue, please input code 2" - but code 2 is blank!

Tried the website 'SIM help' - but it isn't any help! None of the advice helps and it just sends you round in circles coming back to the same page.

Filled in the form for a second time explaining the problems - now they've sent me the same code that DOES NOT WORK for a 3rd time!

Tried phoning - 45 mins wait time - life is too short!

Tried replying to the unlock code email (which has a reference code in the subject) but that was another waste of time - it just bounces back!

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John_GS
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Re: New SIM but Unlock Code Does Not Work!

Hi sdhvm

 

Thanks for posting and welcome to the community.

 

My apologies for the SIM unlock code issue. It's potentially an issue that would render the phone non-usable with the new SIM, however we do have work arounds so please do not worry.

 

I'll PM you now so I can assist further.

 

Kind regards,

John_GS
Forum Team

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