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Unclestein
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New SIM - Wrong phone number

Hi,

I've been sent a new SIM but it's not for my phone number.

I don't want to lose contact with the hospital and my dads doctors who need to phone me.

Virginmedia say they have tried to contact me - really? They have my mobile number and email.

https://youtu.be/-P80Mo_NB8k?t=12

 

 

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Beth_G
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Re: New SIM - Wrong phone number

Hi Unclestein,

 

Many apologies for our delayed response and to hear you were sent the wrong SIM, I'm not too sure how this could have happened.

 

Have you been able to get in touch with us since posting? Let me know if you are still seeking help and I can look into this further for you from here.

 

Beth

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Unclestein
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Re: New SIM - Wrong phone number

If you could sort it out I'd be grateful

Thanks

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Megan_L
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Re: New SIM - Wrong phone number

Hi Unclestein,

Thanks for getting back to us about this, sorry for the delay in responding to you. I will be more than happy to help get this issue resolved for you, can I ask if the new SIM came with a letter? Also, is the new SIM red or purple? 

Let me know what the letter mentioned please.

Thanks,

Megan_L

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