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GM03
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New SIM = No DATA

On pay monthly SIM only deal. Have put new SIM in, since then I have no data. Calls and text are all fine.

Have done all basic checks. Can't get through on phone to customer service. Sends a link then ends call. Link no help.

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Emma_C
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Re: New SIM = No DATA

Hi GM03, 

Thanks for your post and welcome to our community. 

Very sorry that data isn't working with the new SIM, this isn't good.

Can I ask what checks you've already done? 

It is possible that the APN settings need updating for the new SIM, have you done this?

If not then you should be able to update them from here

Let us know if this helps 🙂

Emma_C - Forum Team
GM03
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Re: New SIM = No DATA

Thanks Emma_C,

Managed to get help via the Text Messaging Service.

We're sorted 😊

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