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New SIM Invalid

My Nokia 1616 doesn't work anymore as the new SIM is invalid. I have complained to Customer Complaints Sunderland who replied on 18 September with Complaint Reference ID: COM104240116 but I have had no further correspondence even though I have chased again. Any ideas please.

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Re: New SIM Invalid

Thanks for the post Lab1 and welcome to our community.

 

I'll pop you over a private message so we can pass security, get some information and then send out a device for you to use the SIM card on.

 

Thanks, Emily.

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