I have just received a new SIM card I have not ordered. According to the order number it was placed at 23.18 by customer service ( phone ) on the 1/10/21. Certainly not by me.
I have tried contacting through the normal channels without any success.
Can you help please.
Sorry to hear that
Does the sim card look the same as the current one you have
Have you received any Sms Messages prior to receiving this Sim?
The SIM looks the same.
I don't actually use the SIM in any device, really unwanted but was given as part of the new bundle contract. So any text messages would not be received.
I guess it is possible that you have upgraded and included 5G as a free uplift. Or it is part of your mobile supplier change. Either way I have had no email notification of any order.
I am concerned as Virgin Mobile made a complete mess of the original SIM order and mixed my name/address personal details with another customer, just checking this is not a repeat.
I am happy to take a look if you wish,
99% sure though it will be part of our Network upgrades
I Will send a private message any way just incase
If you can check the purple envelope top right of your screen that would be great
Thanks for those details sambasong
As expected the new sim was part of our Sim upgrade to 5G
Sorry if that had you worried