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stephenlyonrd
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New SIM Card

I have a new contract SIM to replace a PAYG SIM but I want to keep the same number. How do I do that?

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Emma_C
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Re: New SIM Card

Hi Stephenlyonrd, 

Thanks for your post and welcome to our community. 

Can I advise how you purchased the new SIM? 

We can't port within a network so if you need to keep the PAYG number then it might be that we have to cancel the contract one and run a credit check through the PAYG account. 

You would also be able to change from PAYG to contract when ordering through your online account.

Emma_C - Forum Team
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stephenlyonrd
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Re: New SIM Card

Hi Emma, thanks for getting back to me. I received the SIM included in an upgrade package from Virgin Media. I have 3 existing contract SIMs and 1 PAYG. I want to replace the PAYG with the new SIM and would like to retain the number.

Thanks, Stephen.

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Chris_W1
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Re: New SIM Card

Hi stephenlyonrd, I will look in to this for you and send you a private message to get some details from you. Chris.

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