I have a new contract SIM to replace a PAYG SIM but I want to keep the same number. How do I do that?
Thanks for your post and welcome to our community.
Can I advise how you purchased the new SIM?
We can't port within a network so if you need to keep the PAYG number then it might be that we have to cancel the contract one and run a credit check through the PAYG account.
You would also be able to change from PAYG to contract when ordering through your online account.
Hi Emma, thanks for getting back to me. I received the SIM included in an upgrade package from Virgin Media. I have 3 existing contract SIMs and 1 PAYG. I want to replace the PAYG with the new SIM and would like to retain the number.
Hi stephenlyonrd, I will look in to this for you and send you a private message to get some details from you. Chris.