Virgin Media Community

[cciliber]

Hi, I just joined Virgin Media and got my SIM card. 

I get signal and can make calls. But I am not able to use data (even though my plan gives me 5GB).

I tried to turn my device off and on again a few times already, to no avail. 

Could you please advice?

[Paul_DN]

Hi cciliber,

Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to hear you are unable to use Data even though calls and Text are fine, is it just 5G or are you unable to get any connection at all, are there any known issues showing on our Coverage Checker?

I was able to locate you on our system and it looks like you may have ported a number in to us, when this happens it can take up to 72 hours for things to settle.

Regards

Paul.

[cciliber]

Hi Paul_DN, 

Thanks for the reply.

I'll wait for the 72 hours then and post an update here. 

Thanks again,

cciliber

[Steven_L]

Thanks cciliber and please do keep us updated.

Kind Regards,

Steven_L

[enlli]

If you have ported in there is a good chance your APN settings are wrong

They should be these

https://community.virginmedia.com/t5/Virgin-Mobile/APN-settings-for-data/td-p/3597569

[Lee_R]

Hi @cciliber, 

In support of the advice offered to you by the fantastic enlli, is the phone you're using a brand new handset?  Or is it a handset you've used with a different network?  If it's a phone you've used with a previous network, then there's a chance your APN settings would still be set a previous network.  

Regards

Lee_R

[cciliber]

That was it. Thanks! Resetting the APN immediately solved the problem.

Thanks everyone and @enlli in particular for the amazing support. 

Best,
cciliber

[Nathan_B]

Thanks for the update @cciliber, I'm glad to see that this has now worked for you.

Let us know if you need any further support. We are always happy to help.

Regards

Nathan