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Peugeotboxer
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New Replacement SIM card not accepted

Just received new sim but message shows: "New Replacement SIM card not accepted"

Many others on the Forum are experiencing the same problem.

One of the Virgin team suggests that a new topic is raised so that they can answer individually.

Well, I have done that and now await a response.............

Phone is locked to Virgin Media and is the 'old' Nokia 3310

 

Thank you

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Zoie_P
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Re: New Replacement SIM card not accepted

Hi Peugeotboxer,

Welcome to our forums and thank you for your first post 🙂

I am sorry to hear you have been having issues, have you tried your sim in a different device to make sure it is the sim and not your handset

thanks 

Zoie

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Peugeotboxer
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Re: New Replacement SIM card not accepted

Hi

I have tried the sim card in another phone and it works OK.

My phone is locked to Virgin Media and is the 'old' Nokia 3310

There have been many complaints on the forum that the new sim card does not work in 'old' phones!

What happens next?

Thank you

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Zoie_P
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Re: New Replacement SIM card not accepted

Thank you for your reply, 

It sounds like an issue with your handset are you okay to message me your IMEI number and I can double-check the network?

thanks

Zoie

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