Being elderly, I carry a 10 year old Nokia "pay as you go" phone purely for emergencies. My purple SIM arrived with a covering letter instructing me to replace immediately or I will lose my mobile service. On replacing the SIM I got the "Invalid SIM" message, I have attempted several unanswered phone calls to Virgin and been round in circles with their so-called online help and wasted nearly 8 hours today without getting any help. But for the £20 credit still on my old phone, I would have walked out and bought another provider's cheap pay as you go phone to avoid being left cut off in an emergency by Virgin.
I am in my late 70s, I do not/cannot text, I have never previously had to fit a SIM card until this fiasco. I would not even risk attempting the unlocking procedure suggested so my phone is still apparently locked and unable to use the new SIM.
My mobile is purely used for making voice calls should I have a car breakdown, puncture, heart attack or similar emergency, and for receiving text messages from my Doctors Surgery and my Bank, including OTPs.
I will be most grateful if you can assist in any way to ensure that I am not left without a mobile service
I note from the answer to another forum member with a similar problem, that the purple SIM will work with any newly purchased mobile, presumably keeping the current number and credit balance. Perhaps Virgin should consider offering a subsidised deal on a new compatible phone.
I have the same problem, (invalid SIM) with the SIM card Virgin sent me with the same phone (Nokia 1616) also bought in 2010 at a Virgin store. Please post any solution here. For the time being I have put the old SIM card back in (which works without problem, I only had to reset time and date).
Having said this, could somebody from Virgin Mobile confirm that I wiould still be on my 'Simply 8p' pay-as-you-go tariff with the new SIM card? As far as I am aware this tariff does not exist anymore these days (which is the main reason why I have held on to the old phone and SIM card)