Virgin use EE
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When I look for availability mobile networks
the following now come up ...new phone to see if that was problem...
virgin ....3 UK ...vodaphone UK .....all (available) and then O2 (current)
when trying any of them cannot connect to this network try again later
not the phone because works with another non VM sim.
i reckon Virgin don’t want PAYG customers so are just sending out duff sims to get people to convert or give up.