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timchinn
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New Oomph SIM receives calls but no data.

I've received a new unlimited SIM card as part of my Oomph package. I did not want to transfer a number or relace an existing number. I can receive calls and make calls but have no data connection.

How do I connect to data (I'm using an old NEXUS 4 phone)?

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Emma_C
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Re: New Oomph SIM receives calls but no data.

Hi Timchinn, 

Thanks for your post and welcome to our community. 

I'm sorry that you're having trouble using the data service on your new SIM, this isn't good. 

 

Has the data service ever worked on the new SIM? 

Do you see any data connection at all, i.e 2G or 3G instead of 4G?

Is data active on the handset settings?

Let us know and I'm sure we can help from here 🙂 

Emma_C - Forum Team
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timchinn
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Re: New Oomph SIM receives calls but no data.

Hi,

No, I tried it in a Microsoft Surface Go and couldn't get it to work so tried it in the old NEXUS 4 (no 4G). The voice calls work but no data.

I see a triangle with an exclamation mark.

Mobile data is on. I get the message that i am offline when trying to use Chrome.

Thanks

 

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Jodi_S
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Re: New Oomph SIM receives calls but no data.

Thanks for coming back to us timchinn,

 

We appreciate you trying the above. As you have voice calls and no data it may be that you need to enter your mobile internet settings manually.

 

Please check the link here which give you lots of advice on how possible to fix this issue.

 

If after following the advice and you still need help please come back to us through this channel.

 

Kind regards Jodi

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timchinn
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Re: New Oomph SIM receives calls but no data.

I have followed your link, selected Mobile, then "3G or 4G not working", followed the tips and texted ALL to 789922 but still not working.
I selected Mobile then Mobile Device Support but my phone isnt listed and its IMEI number isnt recognised, so no joy there.
I cannot see any other links to follow and I'm still offline.
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Corey_C
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Re: New Oomph SIM receives calls but no data.

Thanks for replying, timchinn.

 

Are you able to confirm that the APN settings are present in the phone? 

 

Cheers,

Corey C

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timchinn
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Re: New Oomph SIM receives calls but no data.

I just get "Access Point Name settings are not available for this user", so no i cannot.

Thanks,

Tim
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Corey_C
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Re: New Oomph SIM receives calls but no data.

Thanks for replying, so to confirm, when you go into the phone's menu settings [the Nexus 4] and to go APN settings you see this message within the APN menu?

I'm also going to send you a PM so I can get the settings for this mobile number.

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timchinn
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Re: New Oomph SIM receives calls but no data.

Yes a blank screen with thatmessage across it.

Tim
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