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hndbrk
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New Number for Oomph SIM

Hi There - I had to port my number off my Oomph SIM card which as expected, stopped the SIM working. I'd been told on a previous support call that I'd get a call to re-issue a SIM card to continue my Oomph package but the call-back never happened. I'm unable to find anyone that is willing to help. I'm just getting bounced between departments (with extremely long hold times between each transfer).

Can someone help?

 

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Emma_C
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Re: New Number for Oomph SIM

Hi Hndbrk, 

Really sorry for the delay in replying, we have been busier than usual. 

Has this been sorted since you posted? 

If not then please reply to my personal message I'm sending now and we can take some details from there. 

Thanks. 

Emma_C - Forum Team
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hndbrk
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Re: New Number for Oomph SIM

I did, thanks Emma. My tips here would be to call during the morning and not evening, plus for any issues with a mobile sim as part of the oomph bundles, it’s better to talk to the TV support team than virgin mobile team. You’ll still get transferred but it worked so much better. 

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Emma_C
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Re: New Number for Oomph SIM

@hndbrk, glad it's all sorted for you now and thanks for letting us know 🙂

Emma_C - Forum Team
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