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Sanjidul
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New Mobile Customer - Barred

Hi,

I have just joined Virgin mobile on a monthly contract from another UK provider. However it's been 3 days since activating the SIM and I still can't make phone calls, send messages or use mobile data. When I log into the Virgin mobile website it says "Your services have been barred as you have an outstanding balance". I have just joined... Nevertheless I paid the amount via the website yesterday and still the same issues exists. I can't find a number to call (although how can I call if the SIM doesn't work) or a live chat service. Could you please help me.

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Emma_C
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Re: New Mobile Customer - Barred

Hi Sanjidul, 

Thanks for your post and welcome to our community. 

 

Really sorry for the issues you've had as a new customer with the services being barred and for the delay in getting back in touch. 

I've had a look into this and I can see it's all been sorted for you now. 

I can assure you this isn't the experience we'd expect you to have with us and I hope the rest of your time with us is more enjoyable. 

Do let us know if you need anything else. 

Emma_C - Forum Team
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