forumarchive,nothingtosee,
Menu
Reply
moggysian
  • 1
  • 0
  • 0
Joining in
122 Views
Message 1 of 2
Flag for a moderator

New Customer - Why can't I register with Virgin Mobile

So I have a new Virgin mobile Sim bought from Carphone Warehouse. I have visited the Virgin Mobile website to register for an online account. It first shows me a page with boxes to enter my username and password but as I have not registered an account yet I have no username or password. So I spot the link to register an account and click on this. It asks me to enter my virgin mobile number which I do and click continue. The instructions state that I will be pinged a code that I should use on the next screen. But I have not been pinged a code and the next screen has nowhere to enter a code it only has a box asking me to enter my security question but as I have not set up an account I have no security question!

How am I meant to register ??  Help!

Thanks.

Tags (2)
0 Kudos
Reply
Chris_W1
  • 3.62K
  • 160
  • 211
Forum Team
Forum Team
60 Views
Message 2 of 2
Flag for a moderator

Re: New Customer - Why can't I register with Virgin Mobile

HI moggysian, thanks for the message and sorry to hear that you are having issues with the online account. We will send you a private message so that this can be looked into. Chris.

0 Kudos
Reply