I just joined Virgin Mobile and seem to have the same issue as a few others on here in that I'm unable to access my online account.
I enter my user name and password and get a green tick against each and am then presented with an "I am not a robot" reCaptcha box. On ticking this it just re-presents the box over and over (sometimes I get a set of squares to identify cars or traffic lights) but I can not get past this screen and into my account.
I've tried Firefox and Edge on my PC (also deleted cookies and the cache on both) and also Safari on my iPad - same issue. This looks like a backend issue in account provisioning (several other people on here with new accounts having the same problem) rather than something peculiar to my account - see here and here
My account is registered (according to the e-mail I received at sign up) and I have clicked the link and confirmed my e-mail address.
Thanks for the update helen1148 it's much appreciated - I've encountered this elsewhere recently and wasn't sure what had caused it so that's handy to know. If you get stuck with anything else please give us another shout.
Hi all I added a comment on another topic for the same issue, I reset my password and it is 8 characters, mine still doesn't work. I too have tried 3 different browsers (windows 10 - edge, firefox and chrome) I have rebooted my laptop, cleared cache and cookies. I have tried on my android samsung s8 using chrome, connected to Virgin broadband and connected to EE 4g. I've disabled AV and VPN and still no luck. I rang virgin mobile who de-registered my a/c in order to re-register, as soon as i verify and then attempt logon and the same issue.
There are no errors just returns the logon screen waiting for recaptcha. I too believe it is a backend issue.
I have tried to register an online account for new virgin mobile and have encountered the exact same problems as mentioned on this forum, recaptcha loop. Also when i input my virgin mobile phone number it doesnt recognise the number.