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H_ARORA_H
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Never got a sim card

I signed up to the Ultimate Oomph package - this includes a Virgin mobile Sim.

Theyve come and installed the internet and TV, but haven't heard anything about getting a Sim card, or transferring over my number to Virgin?

Tried to login to Virgin mobile - but it asks for my mobile number... I have no idea?!?

Any ideas on how to get this sorted?  Tried to call, but been on hold for hours and haven't got through twice.

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Emma_C
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Re: Never got a sim card

Hi H_ARORA_H, 

I'm really sorry that you've not had your Oomph SIM card, I can appreciate you're keen to get your hands on it. 

I'd also like to apologise for the delay in getting back in touch, we have been busier than usual. 

Due to the delay can I ask if you've had the SIM card since? 

If not then let us know and we can sort this out via a personal message. 

Thanks 

Emma_C - Forum Team
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H_ARORA_H
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Re: Never got a sim card

All sorted now.  Finally got through to someone (about our broadband issues) & they could also send out a sim card.

Thanks

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Steven_L
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Re: Never got a sim card

Glad to hear that you could finally get this sorted @H_ARORA_H.

 

Is everything ok with your new sim card now?

 

Regards

Steven_L

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