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bookworm441
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Network

I have a Samsung J3 phone and I keep losing the network  connection for no reason that I can see. Can anyone help. I have tried safe mode but this lasts for a few minutes. 

Thanks 

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Beth_G
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Re: Network

Hi bookworm441,

 

Thank you for posting on the Community Forums - I'm very sorry for our delayed response from here, and to hear of the problems you've been having with your mobile network connection.

 

Have you always had this issue with this particular device, and have you tried using the SIM in a different handset? You can check your mobile network coverage here

 

Let me know if any of the above helps 🙂

 

Beth

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bookworm441
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Re: Network

Hi Beth the problem has got worse over the last week i had an expert at Samsung look at it and he advised getting a new phone. I have since ordered a new phone and am awaiting delivery.

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Beth_G
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Re: Network

Thanks for getting back to us bookworm441,

 

Please keep us posted and let us know how things go with the new phone 🙂

 

Have a great weekend.

 

Beth

 

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bookworm441
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Re: Network

I have my new phone all ok.

Bookworm441

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