Virgin Media Community

[Sallyloukiki]

Hi

there have been a number of times when contacts have rang me but it’s not come through to my mobile. They have said it rings but no one answers. I’ve had my mobile with me with a good signal and it has not rung. I know this because they have them rung my husband to see where I am. 

Any ideas what the issue may be?

thanks Julie 

[Lisa_CC]

A warm welcome to our Community Forum Sallyloukiki and sorry to hear you're not receiving calls on your phone.

Can I ask whether it's a recent issue and does it happen regardless of where you are? I appreciate it may be difficult to check due to the current restrictions in place, but for example, does it happen when you're at home and at work?

Can you take your SIM out, give it a wipe to make sure there's no dust on it and try it in a different phone to see if it's the phone or the SIM? Apart from receiving calls, are you able to make calls and send/receive text messages okay?

Thanks,

Lisa