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chbwilliams1
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'Network unlock request unsuccessful.'

Old Provider: Vodafone 
Device Purchased from: Vodafone 
Samsung S8 
I have received the NUC from Vodafone. 
I have received new SIM from Virgin Media with PUK

I am looking for help with this full process. Nothing seems to be working when I want to use my Virgin Mobile SIM on this Vodafone device (Samsung S8)


When I turn on the phone, with my new Virgin Mobile SIM, it says:

'SIM network PIN blocked. Enter SIM network PUK.'

I have tried the PUK provided with 2 different Virgin SIMs now. I received a 2nd SIM today. The PUK code is a different code but I get the same message both times. 

'Network unlock request unsuccessful.'

I was provided a NUC: 84146372 from Vodafone incase I need to unlock the device but I so far haven't needed to use it as the device hasn't asked me to.

The new SIM PUK I have attempted two times and gave up. 


Can someone please help me as I have had this new SIM contract for about 10 days now and have had absolutely no luck? 

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enlli
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Re: 'Network unlock request unsuccessful.'

If it is a Vodafone locked S8 you need the NUC supplied by them and not the Virgin Codes

It should be enterd with the virgin sim in place

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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