Virgin Media Community

[JamesLeon]

How to request network unlock code from Virgin media

[enlli · Accepted solution]

Assuming this is a Virgin phone and it is actually locked then through customer services on 789 or 0345 6000 789 from a landline

[JamesLeon]

I would have loved to contact Virgin media through its service contact but I am currently in Africa, Liberia. Is there any online means to request network unlock codes from Virgin media 

[enlli]

Hopefully one of the team here will pick it up then. Not an easy thing to do out of the UK.

Are you sure it's locked as Virgin contract phones have come unlocked for some time.

[JamesLeon]

Yeah, it's locked to Virgin. It's Samsung SM-G900F ( Samsung S5).

I really need help on this, cuz it's frustrating right now.

[Zach_R]

Hi @JamesLeon,

Thank you for your post and welcome to our community forums. We're here to help.

I'm very sorry to hear that you seem to be having this issue with your handset. May I ask what you've done to check and confirm that the handset is definitely locked to our network? As @enlli has advised, our handsets have been provided unlocked for some time.

Thanks,