I would have loved to contact Virgin media through its service contact but I am currently in Africa, Liberia. Is there any online means to request network unlock codes from Virgin media
Thank you for your post and welcome to our community forums. We're here to help.
I'm very sorry to hear that you seem to be having this issue with your handset. May I ask what you've done to check and confirm that the handset is definitely locked to our network? As @enlli has advised, our handsets have been provided unlocked for some time.