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Tomgraham89
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Network problems

Since yesterday about 1pm my mobile Internet has gone from 5g/4g to h+ and its really slow when it jumps to 4g it crashes the connection and I have to switch between airplane mode to get it back to h+ 

From this morning it's sometimes says emergency calls only but I can make a phone call and it goes back to virgin 

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enlli
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Message 2 of 8
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Re: Network problems

Have you tried here

https://www.vodafone.co.uk/network/status-checker

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

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Martin_N
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Re: Network problems

Hi Tomgraham89,

Thank you for your post. I'm very sorry to hear about the issue with your Mobile service. 

I have attempted to locate your account to look into this but have been unsuccessful. 

Have you been able to check the status checker provided by enlli?

^Martin

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Tomgraham89
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Re: Network problems

Yeah I've checked services and everything is good

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Tomgraham89
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Re: Network problems

Sorry its my mother's account 

I'm trying to sort it for her 

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Martin_N
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Re: Network problems

That's okay Tomgraham89. 

Thank you for that letting us know about the checker. 

To be able to look into this further, I will need to access the account. 

If I private message you to get information for the account, would you be able to pass data protection?

^Martin

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Tomgraham89
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Re: Network problems

Yes I will thank you

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Martin_N
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Re: Network problems

Thank you for that. I will send you a private message now. 

^Martin

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