on 11-01-2022 06:06
Since yesterday about 1pm my mobile Internet has gone from 5g/4g to h+ and its really slow when it jumps to 4g it crashes the connection and I have to switch between airplane mode to get it back to h+
From this morning it's sometimes says emergency calls only but I can make a phone call and it goes back to virgin
on 11-01-2022 08:24
Have you tried here
https://www.vodafone.co.uk/network/status-checker
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on 11-01-2022 08:30
Hi Tomgraham89,
Thank you for your post. I'm very sorry to hear about the issue with your Mobile service.
I have attempted to locate your account to look into this but have been unsuccessful.
Have you been able to check the status checker provided by enlli?
^Martin
on 11-01-2022 08:31
Yeah I've checked services and everything is good
on 11-01-2022 08:33
Sorry its my mother's account
I'm trying to sort it for her
on 11-01-2022 08:36
That's okay Tomgraham89.
Thank you for that letting us know about the checker.
To be able to look into this further, I will need to access the account.
If I private message you to get information for the account, would you be able to pass data protection?
^Martin
on 11-01-2022 08:41
Yes I will thank you
on 11-01-2022 08:44
Thank you for that. I will send you a private message now.
^Martin