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strawb888
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Network locked SIM card inserted

Replaced existing virgin SIM with a new virgin SIM (must be done as the network is being upgraded), the old SIM does not work and the phone displays a "Network locked SIM card inserted " message and I have no service. Was told it would be up to 10 days - been nearly 3 weeks without service and phone is required to contact vulnerable school children over the holidays.

Messaged 3-4 times over the online chat to be told eventually to ring "Customer Care team at 03456000789 and you should be able to talk to our technical team" - this now redirect you to use the online help ! - this is really poor service from Virgin Mobile

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Alex_RM
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Re: Network locked SIM card inserted

Hi strawb888,

 

Thanks for posting and welcome to or community 🙂

 

I'm sorry to hear you're having an issue with the new SIM, 

 

Can you confirm what you've been advised so far, have you managed to get the unlock code?

 

Alex_Rm

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strawb888
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Re: Network locked SIM card inserted

Hello,

Was advised to wait up to 10 days to get the unlock code - keep using the online chat to check if you have the code yet but still after around 3 weeks nothing. 

Was offered £20 compensation to get a basic phone but my wife needs access to Apps for her work

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Alex_RM
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Re: Network locked SIM card inserted

Can you confirm if you've tried typing *#06# from your handset?

 

Alex_Rm

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strawb888
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Re: Network locked SIM card inserted

Yes, I gave the IMEI and other details around 2 weeks ago....

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Alex_RM
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Re: Network locked SIM card inserted

Thanks strawb888,

 

Can you please confirm what handset you have?

 

Alex_Rm

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strawb888
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Re: Network locked SIM card inserted

Sure,

IMEI: 352551111628273
Model Name: SM-A405FN/DS
Model Number: Galaxy A40

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Alex_RM
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Re: Network locked SIM card inserted

That's great thankyou,

 

I've popped you over a private message just to get a few more details from you so I can take a closer look (purple envelop, top right hand corner)

 

Alex_Rm

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strawb888
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Message 9 of 10
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Re: Network locked SIM card inserted

Could not wait any longer as this phone is needed for work so paid a total of £44 to directunlocks co uk for the codes - received the unlock codes same day and back online after over 3 weeks without any service and £44 out of pocket ! 

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strawb888
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Message 10 of 10
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Re: Network locked SIM card inserted

Virgin Mobile contacted me and offered to refund my charges - so not all bad !

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