Menu
Reply
jimjim85
  • 4
  • 0
  • 0
Joining in
640 Views
Message 1 of 8
Flag for a moderator

Network Unlock code for Alcatel OneTouch 282

Hi,

I am trying to help my father in law unlock his Alcatel onetouch 282 phone, we done it once before as he uses a giffgaff sim but all of  sudden it is asking him for the network key again, how do i obtain this as it was many years ago when we done it before as my mother in law called up i believe but not getting very far this time around. Surprised it reset itself from being unlocked to locked again.

 

Thanks in advance, J.

0 Kudos
Reply
enlli
  • 9.04K
  • 1.36K
  • 2.6K
Very Insightful Person
Very Insightful Person
634 Views
Message 2 of 8
Flag for a moderator

Re: Network Unlock code for Alcatel OneTouch 282

As the phone is around10 years old and has not been on Virgin for some time I would suspect getting an unlock code that way may prove fruitless.

If it was originally on Virgin it would be locked to their then supplier that became EE. Giffgaff is O2 so I'm surprised to think it is locked again. 

Is it asking for a network code with the present Giffgaff SIM or is he trying another network 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
jimjim85
  • 4
  • 0
  • 0
Joining in
623 Views
Message 3 of 8
Flag for a moderator

Re: Network Unlock code for Alcatel OneTouch 282

Thanks for the quick reply. He is trying to use the giffgaff sim in the phone still. Just randomly one day it asked for the network unlock code again.

0 Kudos
Reply
David_Bn
  • 7.1K
  • 308
  • 586
Forum Team
Forum Team
557 Views
Message 4 of 8
Flag for a moderator

Re: Network Unlock code for Alcatel OneTouch 282

Good Afternoon jimjim85,

 

Thanks for your post on our Community Forums

 

Can you please advise me if you've been able to speak to our team since your post to obtain the unlock code?

 

We'll be able to look into this for you if you still need our assistance

 

Kindest regards,

 

David_Bn

0 Kudos
Reply
jimjim85
  • 4
  • 0
  • 0
Joining in
549 Views
Message 5 of 8
Flag for a moderator

Re: Network Unlock code for Alcatel OneTouch 282

Yes i still need help unlocking it please

0 Kudos
Reply
David_Bn
  • 7.1K
  • 308
  • 586
Forum Team
Forum Team
547 Views
Message 6 of 8
Flag for a moderator

Re: Network Unlock code for Alcatel OneTouch 282

Let's see what we can do for you

 

Check out the purple envelope in the top right hand corner for a PM from me

 

Kindest regards,

 

David_Bn

0 Kudos
Reply
ianiam
  • 7
  • 0
  • 1
Tuning in
415 Views
Message 7 of 8
Flag for a moderator

Re: Network Unlock code for Alcatel OneTouch 282

Has there been any development in this unlocking saga?

I've got a really old Moto W156 locked to Virgin that I would like to unlock, but from what I've read there's no online facility to do this, there's no dedicated department that deals with it, and customer services appear unable / unwilling to help (especially with really old handsets locked to the old (T-Mobile) Virgin network).

Just curious what has been exchanged in PMs and whether the OP's issue has been resolved?

If I give the IMEI, is there any way of checking whether an unlock code is available?

Tags (3)
0 Kudos
Reply
Natalie_L
  • 3.71K
  • 157
  • 319
Forum Team
Forum Team
393 Views
Message 8 of 8
Flag for a moderator

Re: Network Unlock code for Alcatel OneTouch 282

Hi ianiam, 

 

Thank you for your post to the Community. 

 

I would be happy to get this looked in to further for you so I will pop you over a private message now. 

Please select the purple envelope on the top right of this page to access the message. 

 

Speak soon, 

 

 

Nat
0 Kudos
Reply