Virgin Media Community

[Sarahj7]

I live in CV2 and for 2 weeks I have been unable to make or receive calls. I called last week and they sent me a new sim which hasn't helped. I have now been told there's a problem with a mast in Courthouse Green. How do I go about getting a refund and also find out when this issue will be resolved. 

Thanks 

[enlli]

As fir the signal that is down to EE. Best to check

 https://myaccount.ee.co.uk/networkchecker/checkservice

If EE are aware the only thing you can do is register on that site for updates

Compensation is usually only considered one a fix is in place and the total number of days worked out.