Virgin Media Community

[Anhelyna]

I've had a text from Virgin saying I need a new SIM but I've not received one.

Went online and found the form to complete but I've a problem - it asks for the SNN of my present SIM.

Snag is I have damaged sensation in both hands and some limitation in movement. Thanks to this blasted Covid situation the very very kind friend who usually does these things for me cannot enter my house nor I his. I use an iPhone 6Plus and can't open the wee tray thingie that holds my SIM so can't get the number.

Of course once I get the new one I'll have problems all over again

Can anyone help me organise actually getting the new SIM ?

[Martin_N]

Hi Anhelyna,

Thank you for your post. Our apologies for any inconvenience with this. 

What I can do is private message you so we can help with this. 

^Martin

[Anhelyna]

Sorry Martin_N - I can't actually see your Message to me - I've clicked on the envelope , it opens a new page with a side bar that tells me you have sent me a PM that starts "Hi Anhelyna , and asks me to send you my V......

And that's all I can see

[Martin_N]

Okay, do you have another web browser you can try this on?

If not can you clear the cookies and cache of the one you're using and try accessing it again?

^Martin

[Anhelyna]

Got another problem there - can't remember my password for the Help Forum and I'm using Safari - so how do I clear cache and cookies ?

[Martin_N]

Have you been able to try the reset password option?

^Martin

[Anhelyna]

my password is stored on Safari - so I can log in here using Safari but I still can't see that message content

[Martin_N]

I do appreciate that but I do need you to try this on an alternative on another web browser. 

^Martin

[Anhelyna]

I now have a new iPhone set up - an iPhone 8Plus

My mate who set it up for me this morning has given me the SNN from the card [ which is now in the new Phone]

Is there anyway I can get this number to you - sadly my hearing aids aren't working at present with the new phone. Once I've sorted out the new SIM I can then get on and deal with the other problem

[Zak_M]

Thank you for coming back to us. 

I would like to drop you a PM so that I can send you out the replacement sim. 

Kind regards,

Zak_M