Virgin Media Community

[yclee]

I am a monthly contract user with Virgin mobile and have an iPhone 13 and I'm currently travelling abroad in Malaysia. I need to temporarily swap sims and use a local sim card here except that the phone is locked. The local carrier informed me that I needed to contact VM in order to have the phone unlocked. I have my IMEI number, how can I go about this? Thanks

[enlli]

Virgin have not locked iPhones for the last 6 years at least. At one time Apple locked them to the first SIM inserted but even that was done away with some years back and certainly does not apply to the 13.

[yclee]

Could there be another reason for why my phone is not taking a foreign sim card? All signs seem to suggest that the phone is carrier locked. I know that Apple don't lock iPhones either.

[yclee]

For reference, here's the error I see on the phone:

[enlli]

Must admit I'm not up on iPhones

Try this

Settings,  General, About , Carrier Lock

[yclee]

Can someone from Virgin Media directly PM me so I can send my IMEI number so they can check whether it's locked or something.

[Kain_W]

Hi yclee,

Thanks for posting and welcome back to the community!

From our side we wouldn't lock any of our recent devices.

Can I ask whether you purchased the handset from ourselves?

Thanks,

[yclee]

Thanks for getting back to me. It was a replacement mobile phone from Lloyds insurance. I assumed it was locked by Virgin as that is the sim i'm currently using in the device but it sounds like this might not be the case

[enlli]

What did going to Settings >General > About > Carrier Lock actually return?

[yclee]