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Need to report sim card as stolen and website link not working??

My phone and sim only Virgin simcard was stolen last night and I need to urgently report it as stolen and get a new sim card sent out. I have logged into my account but the link to report a lost or stolen phone keeps saying 404 page not found. I have been on hold to virgin for a long time now and am waiting for the messaging service to reply! 

Any suggestions as to what I should do?

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Re: Need to report sim card as stolen and website link not working??

Hi Sofiakhan, 

Thanks for your post and welcome to our community. 

I'm very sorry to hear that your phone and SIM were stolen last week, I know this must have been very upsetting. 

We appreciate the feedback regarding the site not working and will get it checked out further from here. 

I know you posted this on Wednesday so can I ask if you've been able to sort it since and send a new SIM?

If not don't worry, just reply to my personal message and I can get everything sorted 🙂

Emma_C - Forum Team
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