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Davegalloway
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Need support for broken AirPods that were a free gift

Hi, I am looking for help with my apple AirPods that I received as a free gift with my virgin media iPhone. The AirPods have stopped working and I have only had them for 18 months.

thanks in advance 

Dave 

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enlli
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Re: Need support for broken AirPods that were a free gift

The Airpods deal were via Apple and they are responsible for any warranty, but I think they only do 12 months, but I may be wrong.

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Davegalloway
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Re: Need support for broken AirPods that were a free gift

I spoke to Apple this morning and they told me to speak to virgin as they are who I got the AirPods from

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enlli
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Re: Need support for broken AirPods that were a free gift

Pretty sure it's 12 months warranty. You will have to argue the toss 

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Davegalloway
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Re: Need support for broken AirPods that were a free gift

Under the sale of goods act you have up to 6 years in Scotland 

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Zach_R
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Re: Need support for broken AirPods that were a free gift

Hi @Davegalloway,

Thank you for your post and welcome to our community forums. We're here to help.

I am really sorry to hear that your Apple AirPods have sadly become faulty. As the warranty will be held by Apple themselves, you'll need to contact them directly for further support and advice.

Thanks,
 



Zach - Forum Team


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Davegalloway
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Re: Need support for broken AirPods that were a free gift

Hi Zach

thanks for the post but I did contact apple but they informed me that because I bought them from virgin my contract of sale is with virgin and I need to contact virgin first.

many thanks

Dave

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Zach_R
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Re: Need support for broken AirPods that were a free gift

Hi @Davegalloway,

The warranty of the product is held by the product's manufacturer, in which this case would be Apple.

We advise this of all of our free gifts, as we detail on our Free Gifts FAQ page.

Sorry for any inconvenience that this is causing you, but I'm afraid you will need to refer to Apple directly if you're facing a fault with your Apple AirPods.

Thanks,
 



Zach - Forum Team


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