Sorry to hear you're still awaiting a response since raising your proof of purchase request, we appreciate you raising this via the forums and welcome to the community.
Was the form completed this one and sent to the email address? These are usually responded to within 24 hours of receipt, have you checked all email folders for the address on the account? We'd also recommend checking any Junk/Spam folder you may have.
If you requested this to also be sent to your insurer this will have been completed at the same tme.
Okay no problem I think the delay could be down to festive period, please so wait a few more days for the team to catch up I am sure they will reach out when they can do.
Please do keep us updated.
Matt - Forum Team
New around here?