Hello, I have not received my new sim and am now locked out of the network. How can I get a new sim. I have no landline. I also need to change my postal address for my account. Thanks!
Thanks for your post and welcome to our community.
Very sorry that you're having trouble with getting a new SIM to your new address, this isn't good.
I'd also like to apologise for the delay in getting back in touch, we have been busier than normal.
If you've not yet had a new SIM then please reply to my personal message and we'll take it from there.
Thanks for letting me know this has all been sorted now.
We're around if you need anything else