Virgin Media Community

[julier992]

My phone is broken and my SIM is damaged. 

I need a new SIM to put into another phone.

Can't log into my mobile account as have forgotten my password etc so unable to get the verification code so that I can access my mobile account to order a replacement SIM

[Zoie_P · Accepted solution]

Hi Jilier992,

Thanks for your post and welcome to forums 🙂
I am sorry to hear this and we can get a new one sent right out for you, I will pop you over a PM and we can from there, just keep your eye open for the purple envelope
Zoie