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Need network key to change to updated sim card

Trying to input SIM card from virgin . Switch on phone .First screen asks for Network Key .

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Re: Need network key to change to updated sim card

Hi antwerpen,

 

Thanks for your post and welcome to the community forums. Sorry to hear that you are unable to use the replacement SIM. There are 3 possible reasons:

  • The SIM is not active - I can check this for you if needed
  • The handset is locked - there should be an unlock code included along with instruction, if we have a code available.
  • The handset incompatible - this one, regrettably may be due to the age of the phone.

I'll send you a PM shortly to check the SIM status.

 

Cheers,
Corey C
 

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