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Roby4532
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Need my PAC code

I have been receiving text messages for the past month telling me I will be receiving a new SIM card. I have not been able to communicate with anyone at customer services, no matter what time of day I call - even if I hang on the phone for more than an hour!

In my utter frustration I have tried to get a PAC code so I can keep my original numbers and move to another more responsive network - however I receive text replies telling me I must insert the new SIM before requesting a PAC!

How can insert a new SIM if I have not received one?

How can I get a PAC code if I cannot get a SIM?

Can anyone answer my enquiry?

I have had these two mobile numbers since 1999 and they are often times the only communication I have with friends and family abroad, so I do not want to lose them.

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Jodi_S
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Re: Need my PAC code

Hi Roby4532,

 

Thanks for posting on our community forums. Sorry to hear you have not received your new sim card and that you have had difficulty in trying to contact us regarding this issue.

 

I will certainly take a look at this for you, I will pop you over a private message click on the purple envelope to accept that chat.

 

Kind regards Jodi

 

 

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