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Need access to remote gate number at work

McHamster
Joining in

I have just joined Virgin as my previous provider was useless (not saying which bit guess a number between 2 & 4).

At work we have a motorised gate that most open with a fob. As I am further up the food chain I have access to opening it via my phone.

 

Every time I try it says I haven't got enough credit. Its a  0745 number and the previous provider at least removed the block.

 

Is this possible with Virgin?

3 REPLIES 3

Daniel_Et
Forum Team
Forum Team

Hi @McHamster 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the problem you've been experiencing since changing over to Virgin Mobile 😔 

Calls to 0745 are out of allowance and chargeable. Do you have a spend cap on your account?

Regards,

Daniel

It does seem rather silly that an 0745 number is outside of the allowance these days.

However I added a £5 spending cap and have used the called several times sinces Tuesday, so far no addtional spending seen on my account!

Thanks for the update McHamster, monitor this going forward and let us know if you need us in the future.

 

Rob