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Need a security key to view my credit agreement

leapoffaith
Joining in

I'm trying to pay off my remaining loan taken for my handset, but to be able to view the credit agreement I need a security key which I don't have. I no longer have the emails I received when I first took out the agreement last year. Is there any way to get this code sent to me again?

3 REPLIES 3

John_GS
Forum Team
Forum Team

Hi @leapoffaith

Thanks for posting and welcome to the community. I'll send you a PM to get the details and assist 🙂

Kind regards,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

Hi John, sorry for the extremely late reply. Could you send another message to me as I'm still looking to view my contract and still don't have my security key or credit agreement number. 

Good morning @leapoffaith 

Thanks for coming back to the community.

Will send you a PM now to assist further.

Best wishes.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill