Virgin Media Community

[MsBubble2603]

I would like to order a replacement sim for my device. Would someone be able to help me please?

Thank you.

[Natalie_L]

Hi MsBubble2603, 

Welcome to the Community and thank you for getting in touch. 

I am sorry for the delay in response. 

We would be happy to assist you with ordering a replacement SIM. Is this due to the SIM being faulty/damaged or lost please? 

Let me know and I will be happy to help 🙂 

Thanks 

[MsBubble2603]

Hi there Nat, thank you for the reply. I have actually sorted this out and have received my replacement SIM card yesterday. I’m now waiting for it to become active, had it in the device for over 24 hours now and it’s still not showing as active.

Regards,

Emma

[Natalie_L]

Thank you for your reply MsBubble2603 🙂 

I would be happy to check on the status of the activation for you. 

I'll pop you over a private message to grab some details and we can go from there. 

This message will be available via the purple envelope on the top right of this page. 

Speak soon,